1. General Notice – Research Use Only
All products supplied by Ethos Peptide Research are for laboratory research use only.
They are not intended for human or animal consumption and must not be used to diagnose, treat, cure, or prevent any disease or medical condition.
They are not intended for human or animal consumption and must not be used to diagnose, treat, cure, or prevent any disease or medical condition.
By placing an order, you confirm that you are a qualified researcher, laboratory, or research institution and that you will use all products solely for research purposes in an appropriate laboratory setting.
2. Shipping Information
2.1 Order Processing & Cut‑Off Time
- Orders placed before 2:00 PM [timezone] on business days are typically shipped the same day.
- Orders placed after 2:00 PM, or on weekends/holidays, will be processed and shipped on the next business day.
- During periods of high volume, processing times may be slightly longer, but we aim to ship as quickly as possible.
2.2 Shipping Regions
- Ethos Peptide Research does not ship internationally.
- Orders are shipped only within the regions listed at checkout (e.g., within the United States and applicable U.S. territories).
- It is the customer’s responsibility to ensure that ordering and receiving research‑only products complies with all applicable laws and regulations in their jurisdiction.
2.3 Shipping Methods & Carriers
We currently ship exclusively via:
- UPS
- USPS (United States Postal Service)
Available services and estimated delivery times are shown at checkout and may include standard and expedited options. Delivery times are estimates only and may be affected by carrier delays, weather, or other factors outside our control.
2.4 Shipping Rates
- Shipping costs are calculated at checkout based on destination, order weight/size, and selected service.
- From time to time, promotional or flat‑rate shipping may be offered and will be clearly indicated on the website or at checkout.
2.5 Order Tracking
When your order ships, you will receive a shipping confirmation email with UPS or USPS tracking information (where available).
Please allow up to 24 hours for tracking updates to appear after the carrier receives the package.
Please allow up to 24 hours for tracking updates to appear after the carrier receives the package.
2.6 Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete at the time of ordering.
- Ethos Peptide Research is not responsible for delays, loss, or non‑delivery resulting from incorrect or incomplete addresses provided by the customer.
- If you notice an error after placing your order, contact us as soon as possible at [support email]. If the order has not yet shipped, we will make reasonable efforts to update the address.
3. Risk of Loss, Damaged, or Missing Shipments
3.1 Risk of Loss
Once an order is handed over to UPS or USPS, risk of loss or damage passes to the customer.
Ethos Peptide Research is not responsible for packages that are delayed, lost, stolen, or damaged in transit by the carrier.
Ethos Peptide Research is not responsible for packages that are delayed, lost, stolen, or damaged in transit by the carrier.
3.2 Damaged or Missing Items on Delivery
If your order arrives damaged or appears to be missing items:
- Retain all packaging materials.
- Take clear photos of:
- The outer shipping box
- The shipping label
- The internal packaging and the affected product(s)
- Contact us within 48 hours of delivery at [support email] with your order number and photos.
We will review the situation and may, at our discretion, assist with a replacement, partial credit, or carrier claim. Resolution will depend on the specific circumstances and carrier findings.
4. Returns, Refunds & Exchanges
4.1 Research Chemicals – All Sales Generally Final
Due to the nature of research chemicals and peptides, and to protect product integrity:
- All sales are generally considered final.
- Products cannot be returned once they have left our control and may have been stored or handled outside our specified conditions.
We cannot accept returns for:
- Products that have been opened, used, reconstituted, or altered
- Products stored outside recommended conditions
- Products returned without prior authorization
- Products purchased from unauthorized resellers
4.2 Damaged, Incorrect, or Defective Products
If you believe you have received a damaged, incorrect, or defective product:
- Contact us promptly (within 7 days of delivery) at [support email].
- Provide:
- Your order number
- Product name(s)
- Description of the issue
- Photos or documentation, where applicable
After review, and at our sole discretion, we may:
- Offer a replacement of the same product,
- Issue a store credit, or
- Provide a refund for the affected item(s).
We may request additional information regarding storage, handling, or experimental context to assess quality concerns, consistent with the products being for research use only.
4.3 Returns Authorization
Do not send any products back without prior authorization.
- If a return is approved, you will receive return instructions.
- Unauthorized returns may be refused and will not be eligible for credit or replacement.
5. Order Cancellations & Refused Shipments
5.1 Order Cancellations
If you need to cancel an order, contact us as soon as possible at [support email] with your order number.
- If the order has not yet been processed or shipped, we will make reasonable efforts to cancel and issue a refund.
- If the order is already processed or shipped (especially orders placed before the 2:00 PM cut‑off), it may not be possible to cancel.
5.2 Refused or Undeliverable Packages
If a package is refused by the recipient or returned as undeliverable due to an incorrect address or failure to receive:
- We may, at our discretion, issue a partial refund minus shipping and any carrier return fees, only if the products are returned to us in unopened, resellable condition.
- For temperature‑sensitive or time‑sensitive materials, returned packages may not be eligible for any refund due to potential compromise of product integrity.
6. Regulatory & Safety Disclaimer
- Products from Ethos Peptide Research are not approved by the FDA or any other regulatory authority for human or veterinary use.
- They must never be used in humans, animals, or clinical trials, and must not be used as drugs, supplements, cosmetics, or food additives.
- All products must be handled only by trained personnel using appropriate PPE and following institutional safety protocols and local regulations.
For more details, please refer to our Frequently Asked Questions (FAQ) and any product‑specific documentation.
7. Contact Information
If you have any questions about this Shipping & Returns Policy, please contact:
- Email: [support@ethospeptideresearch.com]
- Website: https://ethospeptideresearch.com/